Now I am trying to defrost it using the instructions above. thanks! Thanks for posting this. THANK YOU. Then I use a steel flex spout funnel and a hair dryer, alternating warm and cool temps, to focus air on the most dense ice freezes and gradually thaw may way to the rectangular circulation vent. Page 78: When Ice Maker(Ff) Does Not Operate troublesHooting 4-2-4. Those visits were under warranty and now I'm out and the issue is back. no, i haven't. This would minimize or eliminate any possible splashing from the tube to the outside of the reservoir. Solutions & Tips, Download User Manual, Contact Us. We bought the extended warranty (thank God ). I made sure when I pulled it off slowly that I also had the Styrofoam backing that lined the panel in my grasp. Now we have a refrigerator operating like the day it was placed in service in our home. Samsung's customer service is BEYOND abysmal. Model is RF31FMESBSR. I'll just keep temporarily fixing it until a definitive fix comes out. I use a low spend Luke warm hair dryer to melt the ice. It is not just limited to Samsung and I see other manufacturers also have similar issues. How to Defrost an Ice Maker. I spent ALOT of money on this model and demand Samsung refund me. there's a repair kit (more insulation, much larger heating clip on heating element that inserts into drain tube to keep it from freezing) which may eliminate external water leakage. My fridge is the four door style. The good news is that most of these problems can be fixed at home with a simple cleaning and reset. I'm so sick of this refrigerator. Not sure that it would actually do anything in your case, but it sounds like the only thing you haven't done. Jerry M. https://m.facebook.com/groups/1520337151601316This is a Facebook group of 6k+ people having the exact same issues and getting full refunds for their crap Samsung refrigerators... Might be worth checking out. plugged it in on a timer outside the fridge. Now that I've turned off the top ice maker, they have stopped! Technician stated that I needed to request Samsung to change "process ID to warranty" so he could order parts and stated he would return on October 27 to preform the repair. I was right behind him asking what was wrong. Additional, my service tech made a few other mods that help the ice maker function better. This was a sign that the water inlet valve was not completely shutting off the water flow to the ice maker. Doing some research it seems that the seal that meets the outflow of the icemaker has a tendency to break away over time. Having grown up in Michigan, Holly has spent time living in New York, Virginia, & currently North Carolina, where she lives with her husband Ken & their three children. Good luck guys and thanks for the thread. It was way cheaper than a service call. I would definitely trying sealing the gap between the "ice room" and refrigerator wall as mentioned in the new thread here: http://danbeahm.blogspot.com/2016/08/fixing-samsung-ice-maker.htmlIt sounds like your "ice room" isn't getting cold enough, so that could help significantly. In short, the fan air cannot reach the coil under the ice box. They said unplug, re-set AND run 3 gallons of water through system too. I have had the service person over many times do for this reason. 1 tube has a black line shouldn't be put in that far? I'm betting you can Google your model number and find the appropriate replacement board. Does anyone know if Samsung incorporated the updates from the bulletin mentioned above in this model? Thanks. 1. No wonder why there is no recall.Wayne. TIA! Samsung has finally made a concession on October 21 and the process id was set to warranty and a "new" service authorized center "Paul's Refrigeration" was assigned to me. We haven't had *any* ice since. Of course out of warranty. I have an out of warranty Samsung RF23J9011 that had the icemaker problem described here. The drain chute is left justified so today, after de icing again in the last 2 months, I raised the right front foot as much as I could to try and help push water towards the drain. HUH?Repair tech will be here this week (thank you Lowes) and we are going to make sure that they are in the know about the service hacks that I read about here. There is no Samsung ice maker defrost mode so you will have to manually defrost the ice maker. (Actually refunded the entire purchase price) because after 8 service calls they couldn't fix it.Back to the BAD news, It's now my problem. It doesn't sound like anyone who's been having these problems have had problems with the door seals.People have been posting here for a year. The level showed the fridge was biased to the back. Ughh so annoying! I've decided to talk to them and tell me what's on the table for me. Same issue as above. We have outlined the various ways to reset your ice maker by style and brand in this guide. Defrosting the entire fridge isnt an option for me right now. I just stumbled across this post. That's the one thing I have no replaced. I … Good luck. thanks, Ron. Based on my experience and posts on many boards including this one, I'm not going to waste any more time on it. So the DUCT putty/rope I used runs along that entire edge to the back now/I posted some photos of the drive unit and ice maker housing on my instagram pauljager_sproatlakeGood luck! When I run low on ice in the bucket, I will turn on the icemaker overnight which is enough to refill my ice bucket and then turn the ice maker off after I got enough ice. I discovered that the icemaker needs to be pulled out. Lowes does not repair they just replace. Glad to hear yours is holding up so far. No help after several tries.Now, I put my control panel on forced defrost mode and it keep beeping. Since creating this post, I actually went through the INCREDIBLY PAINFUL process of trying to utilize the Samsung Warranty. Running a defrost on it now (the beep!). To put a Samsung refrigerator into forced defrost mode you need to press a few button sequences: ... Press and hold the ice maker reset button for about 2 seconds until you hear a chime (ding-dong) sound. Nothing changed. Can you help? I wish they have used a simpler menchanical detector like the old days. I have also read that over time it has a tendency to come away from the side of the refrigerator breaking the seal at that point. Follow the instructions in the post (using the code on the front panel)? You will need a screwdriver to access it. After several service calls, Samsung declared my unit un-repairable and sent me a check for the full amount I paid; upon the agreement I would not sue them.I've also tried all the the things in the service bulletin; and like clockwork; ice builds up after 2 weeks and same problem.I am wondering if the real problem here is the control board. The idea is to completely remove the ice and dry this rectangular port.Perhaps I didn't need the new icemaker, but I had already purchased it so what the heck. Well the fridge is a Samsung and I am currently listening to the beeping of the defrost. The energy saving mode exacerbates the problem. Not that it's any consolation at all, but I've found a temporary "Work Around" because I got tired of "blow drying" every week or so to get rid of frozen ice buildup in the ice maker compartment just so we could get ice from our $2300 piece of crap! Some may not need to unplug it, we did. After reading all of this, it sounds like the control board is going.Any updates or suggestions? The tech walked in and just called his boss to order a new icemaker and said it was very common. has filed a class lawsuit against Samsung for their refrigerators with defective ice makers. I follow the directions from one of the original comments to defrost it by using the panel and the Fd then I get hot water in a little bowl and steam if for 15 mins then I get to work scraping and knocking all the the chunks of ice out. I had three service technicians before I had one who knew about the service bulletins for this model ice maker, and my ice maker needed all the steps completed including the air gap to the refrigerator compartment.Here is the link to the ASC20170602002 service bulletin so you can check out your refrigerator and show it to the next service technician if the need it.https://www.scribd.com/document/368604441/ASC20170602002-Samsung-Refrigerator-Latest-Service-Bulletin. Genuine product manufactured by Samsung. Just curious before I embark on Internet instructions lol. Also, this tube supplies water to the squarish hopper below it. You also have to remove the air chute at the top of ice maker with the removal of the one screw in the upper right corner and pry with a blade screwdriver to unfasten a catch on the left. Know I just laugh what will I do? Service, Geek Squad, etc., has anyone learned of design/manufacturing changes implemented by Samsung after any certain date/time that have definitively resolved the icemaker problem for all time? Same problem with ice maker freezing up. Our french door Samsung is five years old and the ice maker is garbage. After fighting with Samsung several times when it was repaired I finally demanded a refund. Refridgerators is in that category. Trouble did not begin until the warranty expired. I've had this fridge for 3 or 4 years, and I love it. Advice for others...use any means necessary to get through to them. has held a reputation as a national leader in class actions and other complex commercial litigation. How do I go about buying/installing the new ice making equipment? Last August 2017, Samsung replaced the auger with a K revision and also replaced the icemaker. Personal customer service decision. I found the lowering the temp to -3 really helps a lot. To the four walls, I added about the same 1/4 inch upward to the four sides by using the same plastic tape. Hello all. Have spent the last hour combing over this thread and all the postings.