I received an email a week or two ago and was given information to contact the guy directly if their was any issue. Write A Review (It only takes 30 seconds!) Business Profile. The people in the unit across from me were with out a fridge for 2 months. I have NEVER heard of property management company that doesn’t have even one actual human being that meets with potential renters. The duo, friends since a stint at summer camp 20 years ago, launched their direct-to-consumer cookware company just a year ago and instantly made news for combining a cool, youthful design with high-quality materials at a very affordable price point. Also, the only response I received was on here. Update on my review from several weeks ago. Property Management; Great Jones; Claim Share Print. Now if Great Jones and the Sfr3’s or on the Sfr3’s wants to run more PR, until I have something “in better faith” than what they provided or are willing to provide as of right now, I am settling for being taken advantage of. However, the two ladies I spoke with Ali and Tawny were very helpful, courteous and easy to work with. Great Jones is building a new operating system to serve the $8 trillion in rental homes owned by small-scale investors. The next morning around 10:30 I still had not heard from the plumber. All I want is to be able to contact someone when there is an issue. This is the worst porperty management company! Great Jones PM review. It uses sophisticated tools, including smartphone apps, to manage relationships with tenants and owners. I have called called called & emailed likes crazy ! For the record, the only reason my water was fixed was because I called the vendor myself & had them come out. Great Jones is committed to raising the bar for property management in Greater Jacksonville by questioning the norms of our industry to create truly great outcomes for everyone involved -- from owners to residents and vendors alike. The month after that, Great Jones made me pay $216 for water deposit. During this time someone could very well be further along the process than me, causing me to lose the home I wanted most. Jones Property Management in Hampton, VA | Photos | Reviews | 6 building permits for $80,000. So I guess they get an A + for screwing people over but an F for caring about elderly newlyweds. We didn't hear anything on the third day, so my wife called up to see where we were in the application process. TODAY! Great Jones has managed my property since beginning 1/2020. I loved his attitude and he was always available almost immediately, ready to answer any and every question I had. When we were approved she sent us a welcome email immediately! My wife was mad, so I decided to call Great Jones to figure out why they had not informed us. December 2019-December 2020 has been a nightmare. I reported it on property meld at about 5:30 that day. This is unacceptable! When and where can Great Jones owners view their finances? When I moved in they didn’t give me a mailbox key, they told me the last tenant never turned it in and that it was my responsibility to change the lock. Only to be told everytime someone will call me back within 5-10 minutes, I still have yet to receive a call! Avoid anyplace managed by great jones. Because of the tragic incident her 3 grandchildren are temporarily with her. I had them install new windows in my townhome. Do not give these people your credit card info or your identification! He got our issue fixed in no time! ?I would like corporate to contact me ASAP. Thanks so much for the taking the time to leave your review! Provided her information to us Incase we were confused about anything. !It has been six days since I have contacted great jones over the heat issue,it has been low 40s at night they just do not care about their tenants I don’t know what they expect me to do Still do not have an answer from when it’s going to be fixed I am seeking legal counsel now on all these issues with this company!!! We understand that this is a sensitive time for both owners and residents and will continue to do everything we can in service and communication to help both sides. The South doesn’t want slumlords. There is mold in my house, the ceiling is caving in, and the doors do not close. And when I called they tell me that “it’s not supposed to do that” and “I suppose it shouldnt happen again.” They said the call was recorded they gave me this reference number 406731. Single dad with two daughters now no bath or laundry for us. They lie saying they the best resolve issues etc. While a good concept, I cannot recommend them at all at this point in time. We are going through enough. Please do the right thing smh fix these issues today. Great Jones has also developed a cooking advice "potline" where anyone can text 1-814-BISCUIT (1-814-247-2848) for real-time advice, recipe suggestions, and … I’m just so frustrated with this company. Property Management. 12 Reviews . & had little to no contact about what the status was with it being fixed. After this experience I will never rent from them again, and I would advise anyone looking to rent to do your research and DO NOT RENT FROM GREAT JONES. One being an active sewer issue that keeps us from using the bathroom in our own home!!!! Impossible to get in contact with a live person!!! Great Jones Property Management Reviews. Robert Waugh You guys are a joy to work with. Family owned and operated property rental company. Top rated on Google, Yelp, and Thumbtack. This company is horrible. THANKS GREAT JONES! When you sign on as a customer of ours, we agree to a $350 spending threshold to cover simple repairs on your property without delay for approval. owners ・2. Great Jones; Industry: Property management: Founders: Jay Goldklang Abigail Besdin David Diaz: Headquarters: Tampa Bay, Florida, United States. 2 days later it was not for rent anymore. My experience with great Jones has been horrible they do not care about the tenants at all,I suggest if you need a property management company Do not use great Jones they are not great in any sense of that word !!! We were assigned a move in specialist named Ali to assist us with any questions or concerns. No one will call you back. Like when it normally will say “rent, water, electric” and the amount. My experience thus far has been horrible. like to collect application fees...dishonest business. A free inside look at company reviews and salaries posted anonymously by employees. They have made my life and absolute hell the last Three months that I have been here On top of this pandemic that’s going on!!!! I have over 6 email tickets showing I reached out. No more chasing your manager. they don't communicate they don't fix the houses they still have no sent my refund and its been over 90 daysI was contacted by a Great Jones rep on 12/9/20 stating the issue was over It is now 12/15/20 STILL NO REFUND SO THE EMAILS ARE USELESS AND FALSE ADVERTISEMENTI WANT MY MONEY, Well this is Timothy Henley at 6239 Evergreen Blvd in St. Louis just giving you guys a update,they still haven't fixed my electricity,the floors has gotten worst as well as the flooding in the basement,Great Jones simple don't care,but I have obtained a attorney and can't wait to get into court, they remain on keep taking the utilities out my name and putting them in theirs without my permission,people if ur having problems give me a call and I would put you in contact with my attorney my # is 480 547 3039 Tim. This is the worst property management company I have ever had to deal with I have been here three months I’ve had four big issues the latest one is the heat does not work they said one of their vendors over here to look at the unit and the thermostat the thermostat was reading 71° and that’s because it was 71° outside they are telling me that the vendor told them that it is running the way that it should and it’s not,The vendor that they sent has a very bad reputation according to the reviews one of their employees came into my home there is a pandemic going on with no mask on and he was very rude to me I called his boss and made a complaint on him they are retaliating against me The name of that company is fuss free AC!!! Had to leave pur home during a pandemic due to us only having 1 restroom!. It did not stop here. Yall are a scam of a company. So she has 3 kids in a house with no heat and no bathrooms. Cant ever get any one to answer slow reply to emergency situations. I am still waiting on hundreds of dollars to be sent to me that I have asked for repeatedly. I like my house but at this point I can’t wait to move out just to get away from these people. Great Jones is a full-service property management agency that serves residential real estate investors in the Fort Myers area. I have requested a supervisor 5 times to no avail. They have managed our property for 3 years. So annoying and frustrating. Now I don’t get to see that. Get Started. My previous property management company that I had hired was taking both myself and my tenants on a nerve wracking rollercoaster ride stirring up the pot on both ends. This was absolutely awesome. House full of mold and mildew among other things that we cant get addressed! Get the inside scoop on jobs, salaries, top office locations, and CEO insights. I ask if there’s an actual person that is in my area that can meet with me face to face and they tell me everything is online. Our house is flooded and been 2 days since a plumber came..left and wr heard nothing sense! The sales rep by the name of Kyle was dishonest, rude, and doesn't know how to treat customers. Only the latest review will count in the company's TrustScore. I live in CT and my rental is in Fort Myers. Since a lot of people lost their homes in the area due to the tornado, there is no telling how much this company made on the application fees for the two rentals they own in Seneca. My husband and I started our process of searching for a new home about a month ago and found Great Jones on Zillow and Rently.com. When I called I asked about the rental, and the Great Jones rep told me it was available (she didn't know my wife had called an hour earlier). In October I received an email asking me for permission to start the search for a new tenant. I have toddlers in my house and we’ve been with out ac for months with nobody contacting us. Which is completely unacceptable. Please please make it easier for your renters to contact you. Noone will call us have asked for manager several times get noone! listing ・1. To reach out to me within a 24-48 hour time span. I hope this helps you make an intelligent decision on your next management company. When I first moved in they had a third party contact me to transfer all of my utilities to the house that I moved in to. My 2 and 3 year old daughters sweat at night because it’s so hot. Awful property management!!!! Glenn during the application process was prompt and detailed. It seems as if Great Jones already had a renter, but still enjoyed collecting the application fees. What I have been told was wrong. I have asked 3-5 times for them to have Les call me but after a week I have not heard from him. Being an out of state landlord is not the easiest of all things. People who know me, know:1. Not only did he come over to meet with the tech that was sent out that day to try to fix the … We're glad to hear that you've had a positive experience with us thus far and will continue to operate with a high level of professionalism, transparency, and communication. But its okay. Only the latest review will count in the company's TrustScore. There was a huge leak in the roof, that started leaking while we were packing....it took 2 weeks to have someone look at it, and we were told the ENTIRE roof needed to be replaced and the inside of the walls were "soaked". ” in 2 reviews “ One only had 1 employee working in the office and didn't have a set maintenance team of their own, I already had one of those and was taken advantage of. I had not been given their contact information so I found them online but no one would answer the phone. 27 Reviews … I will most definitely be using this company in the future as much as I can! Great Jones really needs to reconsider their application process! The first two years were good. R u serious !!!!! Tell me how you can respond to my review, but not contact me personally to help fix all these issues?? How can you rent a property to someone you’ve never even seen in person. Business Profile Great Jones Florida, LLC. When Great Jones FINALLY responded to my email (and I still had not heard a word from their plumber) I told them I had it fixed on my own and asked who to send the bill to so it could be deducted from my rent. It's hard to actually speak with a person, due to high call volumes. If you’re going to run a business by outsourcing all of your customer service to India to cut costs on hiring people that live in and are familiar with the areas they are managing, you should at least have leasing agents that can meet with people in person.