p. s. the blue light makes the food look better. There is also a strong chemical odor when the oven is heated. This will hold them accountable for their actions and is far easier than a lawsuit and there is a ton of data on poor customer service and product support. Our appliances are all LG. I was contemplating on a lawsuit but came up with a better idea. This the manager picked up the phone and called LG and Explained the issue and added that the popping porcelain is also a health issue and being a convection oven is getting blown around. Begin by removing oven racks and accessories from the oven. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. My mother board had to be replaced 4 months after purchase. I never did get a response so I spoke with the manager of Home Depot and showed them pictures and explained the bad experience that I had. Take the plastic scraper or a similar tool such as an old credit card and scrape off and remove any burnt on debris. 4778W1N001B. https://lgcommunity.us.com/.../lg-range-blue-interior-enamel-cracking I bought at Homs depot as well. blue interiors are also more expensive, so you are paying a premium price for 'that little blue light'. See that little black spot?! 1-888-542-2623 You can also heat the inside of the oven to 175 degrees Fahrenheit to speed up the curing process. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. Watch to see Hannah explain why it's not so bad if your enamel pot is chipped and how to avoid it getting chipped in the first place. I have had a horrible experience with LG and will never buy another LG product. Great Comment! If you want to get involved, click one of these buttons! Stove Porcelain Repair Typically, repairs to chipped or gouged oven porcelain takes just a few brushes of a color-matched and heat-resistant porcelain enamel paint made specifically for appliances. Only 3 left in stock - order soon. There are now three answers all saying essentially that there is no reason; it’s style. $24.98 Add to Cart. After using the convection oven for about ten months I noticed blue specks in our food. Username and password will be sent to you via email. Lg Electronics - STAY AWAY FROM THIS COMPANY! we cleaned up the blue flecks but we are not certain if the oven is safe to use and/or can be repaired. She got the same *** from them that I did. Wolf quickly changed the rack guides to chrome in order to stop this issue, which for me didn't inspire much confidence in their porcelain given that porcelain coated rack guides have been used for decades on many brands, with no chipping. I see a ton of lawsuits against LG and a huge number of complaints, it seems that they do not care or respond to their customers and end up in a lawsuit. I requested a repair, but only received authorization to have the repair completed - not PAID FOR by LG as the repair is considered "cosmetic." Period. 3.6 out of 5 stars 35. It is still under manufacturer warranty and I bought home warranty in stress of HD warranty. All Rights Reserved 2021. The metal bends, the glass doesn't, much. Kitchen Aid Wall Oven Model# KEBS177SS04 I purchsed this wall oven in 2013. Can you believe the finish came off just from water splatter? LG needs to step to the plate and take responsibility! Shortly after the manufacture's warranty expired I noticed the blue porcelain was starting to flake off the interior of the oven. just like the lights in the meat case makes the meat look better. The barren areas, left behind from the defect, have been described as crazing, cracking, chipping, flaking or spider-webbing. It is a piece of junk. The cracks are up under the heating element at the top so there is no way we could have hit this with anything. This works well on stovetops and oven doors, according to HGTV. Once the LG unit is out of the 1st year Warranty and has non warrantable issues such as dents scratches, cracks due to misuse, you (the customer) are responsible for the cost of the entire repair including Parts, Labour and mileage (if the servicer requires). You will be able to edit the text before publishing. You bend the metal by whatever means (including heating and cooling if it can't freely expand and contract) and the glass … Bits of grease or food debris can cause the porcelain enamel repair liquid to refuse adhesion to the exposed steel beneath the chip or the porcelain enamel surface of the oven wall. 25. We are also within our FIRST YEAR of warranty. We are processing your message. There’s something so crisp and clean about a kitchen with a traditional, white porcelain enamel stove. That is a dime-sized chip in the bottom of our enamel-coated dutch oven. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. This feature is currently under development. The common ways to “fix” an Android phone were not working, so after googling a bit, a few weird threads started to pop suggesting that baking the LG G3 motherboard at 180° C for around 7 minutes as a quick fix for this issues. Reason of review: LG Oven-Range Temperature Sensor Probe. Register your LG product for a Chance to WIN A PRIZE. Touch up Blue Porcelain. I personally tell everyone I see in stores my experience with my stove and a refrigerator that was dumped and still under warranty. my entire bottom of my LG oven has cracked off. My oven has a Monster in it, clawing to get out, I have the enamel chipping off, deep grooves that are now rusting, the oven is 4yrs old and expensive and I'm unable to use it … I have always had positive experiences with Home Depot and I don't want to see any more of their customers go through this experience and lack of accountability on LG's part. They have a file for mine and the more complaints they get them something will be done. I have the same problem. 6 Tips for Advancing Your At-Home Cooking. Review #772619 is a subjective opinion of The manager was still angry over the situation and told me that she is making some calls to pull other managers together Monday for a conference call to LG Dealer support and said that she is going the climb the corporate ladder on this one. we have a kitchen aid double wall oven with blue interior> some idiot has scraped off some of the blue enamel coating inside the oven and left scratches on the surface which are bare metal. I investigated the inside of the oven to discover the blue enamel was peeling. I am a manager for a call center and could not believe the response I received on this issue and the attitude of the agent. Other employees came over to see what was going on as this manager was fuming and stating that they have never ever seen a situation like this before. I explained to the agent that this is a functional defect and not cosmetic and got nowhere with LG. Dealing with home depot in regards to this problem ! If everything is successful and LG products are pulled from Home Depot this will be a huge revenue loss for LG which is well deserved. When you pay between $5,000 and $17,000 for an oven, you expect it to stand up to normal use for a good deal longer than a year or two. Have the same problem with our oven. $73.28 ... LG Oven Range Relay Control Board Assembly. I am having the same issue! EBR74164801. To learn more about the ways to appreciate the reviewer please visit Seriously I used the cleaning feature according to manufacturers instructions the oven was 4 months old. I am having the same problem with my oven!! Ensure it overlaps the chip or crack. This is not just flaking, 2 spots where the enamel has cracked (we heard it pop after the oven was used) with pieces falling off. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. Just started the process with the store that sold me the oven and see where it gets me. Related: Lg Electronics - STAY AWAY FROM THIS COMPANY! Igniter – Check to see if the igniter is working. I called LG since the oven is still under warranty and was told that this … I was fuming after this experience and wrote an e-mail to corporate explaining what happened and explained that if I do not receive a reply within a reasonable amount of time I will escalate or take action in another manner. Oven Liner Touchup Paint Marker, Blue. Sign In with Twitter They told me they would send me paint !! PissedConsumer772619. Glass applied to steel (which is what the "porcelain" or "enamel" finishes are on the inside of ovens) is going to chip when stressed. I then discovered that where the oven racks are the finish is coming off as well. $26.25 $ 26. Enamel filler requires an enamel spray-on coating once dried and sanded smooth. Don’t know what to do,..we are Selling our home so don’t want new owners stuck ! When I originally contacted LG, I had to send proof of purchase and pictures. If you want your response Of course we have not heard back yet from LG. Please send me a private message with your information and I'll have this reviewed further. You will be automatically registered on our site. Contact the Wolf Customer Care Team at (800) 222-7820, Monday-Friday, 8:00 a.m. - … LG a piece of crap, NEVER BUY! Anyone one else with LG range with blue enamel interior that is cracking? I just had the same problem with my oven. W10791627. Appliance Bisque Porcelain Touch up Kit Repairs Porcelain and Enamel: Chips, Cracks, and Scratches in appliances, fixtures, Stoves, Fireplaces, Barbecue Grills. Observe the igniter when the oven is on. Stay away from LG products. LG Leveling Foot Leg for Range / Oven / Stove. FREE Shipping. We are getting the same runaround-we have the blue enamel chipping on the upper inside-far back left side of the oven-a place you cannot reach and ‘accidentally scratch’ or a ‘cosmetic defect’. If the igniter is not working, the oven will not heat. Submitted: 9 years ago. Thank You for Your Reply! Plaintiff complained to one of Wolf’s factory certified services about the Defect. To clean a blue porcelain oven interior: Use a razor blade to lift baked-on foods from the oven cavity and window. For heavy built-up soils, especially in those hard-to-reach areas are for a thorough cleaning every 6 months. for some people it is worth it. I am including one picture below. Oven Liners, Aluminum Foil, and Other Material on the Oven Floor. This range is just over 1 year old and I have called the LG number to report this and sent the pictures shown below. © LG Electronics. Rights Reserved, You Are About to Contact PissedConsumer.com, Lg Electronics - Dryer Review from Boynton Beach, Florida, I have read and agree to the Pissed Consumer. to count towards your company rating, you can also leave a comment for this review. The igniter gets red and lights for about 30-60 seconds- this light is reflected inside the oven cavity. See also: Oven Door Liner Replacement. I do not know what to do . Best Regards, LG Canada Email Support. www.realthanks.com. I called LG since the oven is still under warranty and was told that this defect is cosmetic and that I would have to pay for parts and labor to have it repaired. Category: Appliance. Buyers Beware. $117.47 Add to Cart. It is not possible to clean in between the oven door glass. Sometimes it just can't balance itself. I am taking LG to small claims over this health hazard. Like most Dutch ovens, Le Creuset’s pieces are made of cast iron coated in enamel. Porcelain flaking off interior of oven. I am going to work closely with Home Depot management and get data on whatever they need and work to have Depot drop all LG product lines. Have any consumers, from anywhere, had success joining a class action lawsuit? The True Balance system is a joke. It looks like you're new here. Comment the review as Lg Electronics verified representative. In other instances, customers found pieces or shards of the blue porcelain interior of the oven cavities had been completely removed, leaving a white or silver appearance where the blue enamel used to be. Refer to Clean Oven Glass … Allow the adhesive to cure for approximately 8 hours. Never buy LG again. Has any Canadian consumers had this problem with their LG ovens? Submitted: 9 years ago. Step 2 Dry the chip/cracked area with a paper towel. If the chipped area contains rough metal, sand the area first to smooth the surface, then clean the area to remove dust. We have been loyal LG customers and to have our concern blown off as if nothing is wrong is inexcusable. The manager then said that "we will take care of you and get you a new stove" and again stated that this was ridiculous. Show More. Warranty issue. All of the blue dots are "splatter" areas that came from a lid I flipped! If the porcelain in a Wolf oven is damaged, the cavity or door liner may need to be replaced. I think I have Home Depot's attention on this and just have to follow the process. We had a huge fight with LG to get a 4 month old washing machine replaced. With the earlier production Wolf ovens, the rack guides were coated with blue porcelain and chipped all the time too from the friction of sliding the racks on and off. LG Oven Not Heating. The enamel coating in the oven has chipped/worn away. We’ve definitely put this pot through its paces, so it’s not a huge surprise that it finally chipped. Private messages do not impact your company rating. Still, we’re loath to just replace a whole pan because of a little nick. Nearest server for warranty was one and a half hours south of me and I live in Daytona Beach? Chemical-based cleansers are safe for use in certain conventional ovens but not in self-cleaning ovens, where they might corrode the special enamel coating. A quick tutorial video showing how to easily repair a chip in your average enamel kitchen stove. My husband and I bought a house with a LG range already present in the house. They just don't care about their customers at all. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All I have been dealing with the same issue I’m so frustrated hours on the phone wasted ! Sign In with Facebook. Although enamel is known for its longevity and toughness, it can still chip. Enamel serves a function in an oven, it protects the metal from oxidizing and protects the oven from heat and food that would be absorbed without enamel. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. Lg Electronics Range. LG took the plunge this week when it introduced a new series of self-cleaning, large-capacity ovens with a new coating called Aqua Clean Enamel at … or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. The stove is still working great but I noticed that the enamel in the oven is just flaking off and where the racks are the enamel failed and popped off. We have had the same problem with the finish coming off! If you find your LG oven not heating, there are a few things to look at. Did you get anywhere with the small claim? A bit of research yields a far different answer: TO WIT: My LG range has a blue oven interior that is “porcelain enamel” sometimes called “vitreous enamel.”. I have an LG range that did the same thing flaking/chipping after a year of use, bought at Best Buy they should pull LG from their store as well. Will not buy lg again, Mine is doing the same thing. Self-Clean uses high temperatures during a 3 to 5 hour cycle to burn the soils to ashes. This is not cosmetic, it is a design flaw. Is there any danger connected with this? Kitchen Aid wall oven. EBG61305801. Absolutely do not buy an LG range, same issue after2 months....they are stating it was Customer issue. Would You Like to Convert It Into Review? LG's Self-Clean cycle gives you the ability to thoroughly clean your oven cavity keeping your oven looking shiny and new. You can try to reach review author by writing a comment to the review or try one of our business solutions. (they could not find the source of the leak. My daughter’s mobile phone, an LG G3 from 2014, suddenly got stuck in a blue screen of death after boot. Flakes are blowing into our food with convection use. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Write a private message as Lg Electronics verified representative. Contact the AGs office in NJ where the headquarter is. The stove is still working great but I noticed that the enamel in the oven is just flaking off and where the racks are the enamel failed and popped off. Using the pressurized spray bottle, cover the walls and the soils in the corners of the oven with at least a quarter cup of water. Related: Lg Electronics - STAY AWAY FROM THIS COMPANY! Get contact details that poster left for the company. Plaintiff ran the self-clean function in his second oven cavity and observed similar chipping… You might think to ignore a small chip in your Dutch oven, but if you keep cooking with it, it’s likely the chipped area will grow—and the small, sharp pieces of enamel have the potential to get into your food. Vitreous means made from glass (From the … The drum light on the replacement no longer works. Clean the area to be repaired with a sponge dampened with oven cleaner. completed, plaintiff observed that the blue porcelain interior finish of the oven cavity was chipping, cracking and/or crazing. FDA may also be interested. I called a repair company who called LG, they requested pictures be sent of the oven. This is a health hazard and not a "cosmetic" defect. Your oven should be completely empty. I also purchased a 5 year extended warranty at the time of purchase. This is a manufacturers defect-period. I don't think this is safe to be used. because they will emit a soft blue light instead of a gray light like the cheap models do. Product or Service Mentioned: If you wish that your prior post be removed, submit a notarized letter.
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